Taxi driving has emerged as a popular career choice in Kenya, thanks to the growing demand for ride-hailing services and traditional taxi operations. With platforms like Uber, Bolt, and Little Cab revolutionizing the industry, becoming a taxi driver in Kenya offers a steady source of income and flexible working conditions. However, there are specific requirements that aspiring drivers must meet to ensure compliance with the country’s laws and the operational guidelines of taxi companies.
Legal Requirements for Taxi Drivers in Kenya
To operate as a taxi driver in Kenya, one must meet the legal prerequisites stipulated by the National Transport and Safety Authority (NTSA). A valid Kenyan driving license is mandatory, and it must include authorization to operate public service vehicles (PSVs). Obtaining a PSV license involves attending a driving school for additional training and passing the NTSA’s required tests.
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Drivers must also acquire a Certificate of Good Conduct from the Directorate of Criminal Investigations (DCI). This document ensures that the individual has no criminal record, a crucial requirement for ensuring passenger safety and maintaining public trust.
Vehicle Standards and Insurance
Taxi drivers are responsible for ensuring that their vehicles meet the standards set by Kenyan authorities. The vehicle must undergo inspection by the NTSA to verify its roadworthiness. It should be well-maintained, clean, and equipped with safety features such as functional seat belts and airbags.
In addition, comprehensive insurance coverage is required for taxis. This type of insurance protects both the driver and passengers in the event of an accident. Ride-hailing platforms often mandate drivers to provide proof of insurance before onboarding them onto their platforms.
Taxi Requirements for Ride-Hailing Platforms
For those looking to join ride-hailing services like Uber, Bolt, or Little Cab, there are additional requirements. Drivers must be at least 21 years old and possess a smartphone compatible with the platform’s application. Ride-hailing companies also require drivers to attend orientation sessions where they are trained on using the app, adhering to customer service standards, and following safety protocols.
The vehicle used must meet specific criteria set by the platform. For instance, most ride-hailing companies require cars to be less than eight years old, have four doors, and meet minimum engine capacity standards. The vehicle must also pass a quality check conducted by the company.
Soft Skills and Customer Service
Beyond legal and technical requirements, successful taxi drivers in Kenya must possess excellent interpersonal and communication skills. The ability to engage politely with customers, navigate through traffic efficiently, and handle disputes professionally contributes significantly to a driver’s reputation and earning potential.
Knowledge of local routes and traffic patterns is another essential skill. Taxi drivers must be adept at using navigation tools like Google Maps to find the most efficient routes and avoid delays.
