How to Track Your Passport Online in Kenya

Obtaining a passport is a crucial step for international travel, and knowing the status of your application can provide peace of mind. In Kenya, the Directorate of Immigration Services has streamlined the process, making it possible to track your passport application online. Here’s a comprehensive guide on how to track your passport online in Kenya.

1. Submit Your Passport Application

Before tracking your passport, ensure you have submitted your application correctly:

• Online Application

  : Visit the eCitizen portal (https://www.ecitizen.go.ke) and create an account if you don’t have one. Fill out the online passport application form, pay the required fee, and print the application form and payment receipt.

• Physical Submission

  : Submit the printed application form, payment receipt, and required documents (such as your birth certificate, national ID, and passport-sized photos) to the immigration offices for processing.

2. Gather Necessary Information

To track your passport application, you’ll need the following information:

• Application Reference Number

  : This unique number is provided when you submit your application online.

• Personal Information

  : Your national ID number or passport number (if applying for a renewal).

3. Visit the Immigration Services Portal

The Directorate of Immigration Services provides an online portal for tracking passport applications:

1. Go to the Portal

   : Open your web browser and navigate to the Kenya Directorate of Immigration Services website (https://www.ecitizen.go.ke).

2. Log In

   : Use your eCitizen account credentials to log in. If you don’t have an account, create one by following the registration process.

4. Navigate to Passport Tracking Section

Once logged in, follow these steps to track your passport:

1. Access the Services

   : From the eCitizen dashboard, click on the “Department of Immigration Services” tab.

2. Track Application

   : Look for the “Passport Application Status” section. Click on it to proceed to the tracking page.

5. Enter Required Information

On the tracking page, enter the necessary details:

1. Reference Number

   : Input the reference number provided when you submitted your application.

2. National ID Number

   : Enter your national ID number or passport number.

6. Check Application Status

After entering the required information, click on the “Submit” or “Check Status” button. The system will display the current status of your passport application, which may include:

• Application Received

  : Your application has been received and is being processed.

• Application Under Review

  : Your application is currently being reviewed by the immigration officers.

• Passport Ready for Collection

  : Your passport has been processed and is ready for collection.

• Application Rejected

  : There may be issues with your application, and you need to contact the immigration office for further information.

7. Additional Tracking Methods

In addition to the online portal, you can use other methods to track your passport application:

• SMS Service

  : Send an SMS with your application reference number to a specified shortcode provided by the Directorate of Immigration Services to receive updates on your application status.

• Call or Visit Immigration Offices

  : If you encounter issues with online tracking, you can call the immigration office or visit in person for assistance.

8. Collecting Your Passport

Once your passport is ready for collection, follow these steps:

1. Notification

   : You will receive an SMS or email notification from the immigration office informing you that your passport is ready.

2. Collection Point

   : Go to the specified collection point (usually the immigration office where you submitted your application) with your national ID and the application receipt.

3. Verification and Collection

   : Present your documents for verification and collect your passport.

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